Service Level 1 – Blueberry
Unexpected equipment failure or urgent maintenance need?
Our reactive service model provides a flexible way to support operational continuity whenever the need arises. You gain access to our experts, spare parts services, and maintenance resources on demand, without the need for an ongoing maintenance agreement.
In addition, a spare parts assessment can help accelerate recovery from disruptions and improve overall system availability.
On-Demand Service Model
Content
- On-call response to faults and operational disruptions
- Spare parts identification, inventory management and delivery services
- Scheduled maintenance services available upon request
- All additional support, maintenance and field services available on a time-and-material basis
Service Commitment
- All inquiries are responded to within the same business day
- On-site actions are carried out subject to personnel availability
- Spare parts deliveries are coordinated through our supplier network
- Flexible service model without mandatory remote monitoring or on-call support contracts
Availability Management
In the most basic maintenance agreement, the responsibility for monitoring the system and ensuring its upkeep rests entirely with the customer.
The greatest availability risk is the speed of recovery from fault situations, as the operating model is fully reactive. However, the spare parts assessment and inventory mapping help accelerate response and recovery in the event of spare parts-related issues.