Service Level 4 Cloudberry
Do you want to ensure the highest possible system availability and maximize the value of your BESS investment throughout its lifecycle?
BESService’s premium maintenance service delivers the highest level of system availability, helping maximize the return on your BESS investment. With 24/7 monitoring, proactive maintenance, rapid response capabilities, and comprehensive lifecycle management, your system is supported around the clock, 8,760 hours a year.
Continuous remote monitoring, guaranteed SLA response times for critical incidents, proactive spare parts and inventory management, and comprehensive preventive maintenance ensure maximum system availability, reliability, and performance throughout the asset lifecycle.
The scope of the service is tailored to the customer’s operating environment and specific requirements, and can include a wide range of additional services such as facility maintenance.
SLA Response Time Guarantee and Comprehensive Remote Monitoring & Lifecycle Management
Content
- Dedicated Personal Point of Contact
- SLA Response Time Guarantee
- 24/7 Control Room Service, Remote Monitoring, and On-Call Support
- BESServiceEye Data and Lifecycle Management Portal
- Continuous Condition Monitoring with Guaranteed Response Times for Various Fault Conditions
- Security Monitoring – Fire Detection, Video Surveillance, and Access Control
- Scheduled Preventive Maintenance (Spare Parts Priced Separately)
- Spare Parts Management, Optional Warehousing, and Expedited Delivery Process
- Responsible Electrical Operator Service
Service Commitment
- Guaranteed SLA Response Times for Different Fault Scenarios
- We respond to all inquiries as quickly as possible, and no later than within the same business day.
- Corrective actions can be initiated rapidly thanks to continuous remote monitoring and agreed SLA response time commitments
- Critical spare parts can be delivered within hours and on the same day through expedited delivery from BESService inventory (where the warehousing option is included), or via the component supplier’s express delivery process
Options
— Substation Maintenance and Service Operations
— Equipment Insurance with Business Interruption Coverage
— Software Updates
— Facility Maintenance
— Modernization Projects
— BESS 2.0 Refurbishment, Recycling, and Other Services Tailored to Customer and Site Requirements
Availability Management
High system availability is ensured through 24/7 monitoring and support, 8,760 hours a year, backed by guaranteed SLA response times. Spare parts management, expedited delivery processes, and optional warehousing services help ensure rapid and efficient recovery from fault conditions. Comprehensive lifecycle management, including scheduled preventive maintenance, supports the long-term reliability, safety, and performance of the system. BESService provides extensive expert resources to meet a wide range of operational needs, and the scope of the service can be tailored to customer requirements, including additional services such as facility maintenance.
Examples of Optional Services
Equipment insurance with business interruption coverage, software updates, facility maintenance, modernization projects, retrofits, BESS 2.0 refurbishment, and recycling services
