Service Level 3 – Raspberry
Would you like to ensure your system remains available and operational even when no one is actively monitoring its performance on site?
BESService’s Remote Monitoring and Lifecycle Management Service combines continuous system condition monitoring, planned maintenance, extensive expert knowledge, comprehensive service resources, and rapid response capabilities into one integrated solution.
The service enables rapid response to potential disruptions, ensures fast access to critical spare parts, and provides proactive management of system performance, reliability, and availability throughout the asset lifecycle.
As a result, system reliability and safety remain at a consistently high level, risks are proactively managed, and your BESS investment continues to generate maximum value throughout its lifecycle.
Remote Monitoring and Lifecycle Management
Content
- Dedicated Customer Success Engineer
- 24/7 Control Room Service and Remote Monitoring with Emergency Response for Critical Incidents (e.g. Fire Safety Events)
- BESServiceEye Data and Lifecycle Management Portal
- Remote monitoring of faults affecting operational performance, with response and support available from 07:00 to 21:00.
- Scheduled Preventive Maintenance
- Spare Parts Management, Storage (Optional / By Agreement), and Expedited Delivery Process
Service Commitment
- Calls are answered within the same business day between 07:00 and 21:00.
- On-site response in critical situations is initiated latest on next business day
- Critical spare parts can be delivered within the same day in emergency situations through expedited delivery from BESService inventory (where spare parts storage is included as an option), or through the component manufacturer’s express delivery process.
Options
— Substation Maintenance and Service Operations
— Equipment Insurance with Business Interruption Coverage
— Responsible Electrical Operator Service
— Spare Parts Warehousing
— Security and Access Control
— Facility Maintenance
— Upgrades, Modernizations, Retrofits, BESS 2.0 Solutions, and Recycling
— Additional Services Tailored to Customer Requirements and Site-Specific Needs
Availability Management
Availability is ensured through comprehensive day-to-day management of the system. Operational issues affecting performance are monitored and addressed between 07:00 and 21:00, while critical emergency alarms are handled 24/7, including overnight hours from 21:00 to 07:00. Remote monitoring alarms are responded to proactively, and preventive maintenance is carried out according to a structured maintenance plan. All required additional services can be included to meet specific customer and site requirements.
Examples of Optional Services
Equipment insurance with business interruption coverage, software updates, facility maintenance, modernization projects, retrofits, BESS 2.0 refurbishment, and recycling services.